Refund Policy
This is a commercial subscription-payment policy, not a claim that every product module implements customer-to-patient refunds.
Last updated 24 August 2026
Public-launch gate: this product-aligned draft must be reviewed and approved by qualified privacy, healthcare and commercial counsel for each supported jurisdiction before CareFlow accepts real healthcare data or payment under these terms. It is not presented as legal advice or a signed customer agreement.
Requesting a review
Email hello@careflowosai.com with the workspace, Razorpay payment ID, payment date, amount and reason. Do not send card, UPI PIN, passwords or patient data.
Requests are reviewed against the displayed order, activation record, service delivery, applicable agreement and mandatory law.
Typical eligible situations
Verified duplicate collection, an amount collected for an order that CareFlow cannot activate, or another error confirmed in CareFlow/Razorpay records may qualify for full or partial correction.
A failed or abandoned attempt that did not result in a captured payment has no collected amount to refund.
Normally not automatic
Unused time, a change of mind after activation, failure to configure the workspace, or choosing not to renew does not automatically create a refund. Any exception must be confirmed in writing.
A dispute or chargeback does not itself determine entitlement; the provider process and supporting records will be reviewed.
Processing
Approved refunds are initiated to the original payment method through the payment provider. Provider and banking timelines are outside CareFlow's direct control. CareFlow records processed refunds and adjusts access where a full refund ends the paid contract.