Subscription, Renewal & Cancellation
The current Standard Checkout charges only the order displayed. It does not silently create a recurring mandate.
Last updated 24 August 2026
Public-launch gate: this product-aligned draft must be reviewed and approved by qualified privacy, healthcare and commercial counsel for each supported jurisdiction before CareFlow accepts real healthcare data or payment under these terms. It is not presented as legal advice or a signed customer agreement.
Trial and payment
A new eligible workspace receives a 14-day guided trial with clearly labelled synthetic sample records. No credit card is required, no recurring mandate is created and no payment is attempted automatically.
During the active trial, operational access is available within the displayed trial tier and capacity. When the trial ends, operational access is locked while account settings, data-preservation controls and Plan & Billing remain available. A captured, verified payment activates continued access.
Before payment, CareFlow displays the vertical, tier, capacity, billing cycle, subtotal, GST, discount and total payable. Annual plans show the full annual payment prominently; monthly equivalents are explanatory only.
Activation
Razorpay payment activation requires provider-side captured status and an exact match for order, amount and INR currency. Browser callbacks, signed webhooks and scheduled reconciliation can complete the same activation idempotently.
Renewal
The current Razorpay Standard Checkout order pays for the displayed billing period. A future period requires a new authorised payment unless CareFlow later introduces a recurring mandate with separate advance disclosure and consent.
CareFlow may send renewal reminders. A reminder is not proof that money was collected.
Cancellation and non-renewal
Because current standard plans are prepaid for a fixed displayed period, a customer can choose not to purchase the next period. Email hello@careflowosai.com before the period end if assistance or written confirmation is needed.
Stopping future renewal does not automatically refund the current period. Access and data lifecycle at period end will follow the agreement, product notice and applicable law.
Plan or capacity changes
A live plan is not changed through a second self-serve checkout. Contact CareFlow for a controlled migration so price, period and entitlements stay consistent. No custom integration, deployment or SLA is included unless agreed in writing.